Enabling Televisits

In order to participate in a televisit you must be able to log into the patient portal. You must also have a web camera, microphone and speakers on your laptop or desktop computer, or you must have the Healow app on your smart phone. Please follow the instructions below:       

  1. If your account is web enabled, you would have received an email in the past requesting you to login and configure your account. If your account is not web enabled, call the office and provide an email address so you can access the patient portal.        
  2. Make sure you can login to the patient portal:
    • You can try to login here: Pear Tree Medical Patient Portal
    • If you are having trouble with your login. Try clicking the Trouble logging in link and follow the instructions.This video may help you as well. 
    • If you are still having trouble, your account may not be web enabled. Call the clinic and we will get your account web enabled. You will need an email address to do this step.    
  3. Once you have logged into the patient portal, you can download the smart phone app. Download the Healow app on your smart phone. It is available in both the Apple App Store and on Google Play for Android phones. This video shows how to install the Healow app on an iphone.    
  4. When you set up the Healow app, you will need your patient portal login credentials and our practice code to connect the app to our practice. The practice code is: GBBIAA
  5.  View this youtube video to see how to login and configure Healow  
  6. You can now use the Healow app to connect to your televisit. The app will take advantage of your smart phone microphone and camera. 
  7. This video explains how to connect to the Televisit through Healow
  8. It is very important that you complete the questionaire after you Join the Televisit. The system will not connect you to Dr. Jeffress until the questionaire is complete and submitted.  
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Because I am a working mother of four kids, ages one to sixteen, having easy access to a family doctor is not just a “nice to have” but a necessity in life! Pear Tree Medical Associates has the best medical practice I have ever been to. Appointments are usually on time. There is nothing more frustrating than having a sick child and then having to wait for an hour for the doctor to arrive. Dr. Jeffress can treat the baby, my teenagers, as well as me and my husband. Because Dr. Jeffress sees all of us, she knows the entire family and helps with all types of issues, not just illness. Here in Pearland, we are lucky to have such a great doctor in our community. –M.B., Pearland, TX